For Billing Record Requests:
First Coast Billing Group manages the billing records for Mountain Empire Radiology. Please submit billing record requests directly to Chartswap. Chartswap’s phone number is 1-855-879-7927 and their web address is http://www.chartswap.com/register. See further instructions below.
ChartSwap is a HIPAA compliant platform launched to facilitate electronic medical and billing record exchange between medical providers and law firms, and other requesting parties. It’s free to register and requestors can use ChartSwap to request, track, pay for and download records.
Requests via mail or fax or email are no longer processed, please re-submit this request via ChartSwap.com using the following steps.
- Register at http://www.chartswap.com/register as a Record Requestor
- Sign in and Search for a Provider, Enter Request Details, then Upload Supporting Documents
- To assist you, please enter (FCBG) in the provider box and that will populate a list of our clients along with our contracted DOS.
- Once your request has been reviewed and records are available, you will receive a notification and invoice which you can pay with a check or credit or debit card.
Please contact ChartSwap directly at 855-879-7927 if your firm needs to register more than one user or if you would like to schedule training for your employees.
For Radiology/Imaging Record Requests:
Mountain Empire Radiology was contracted by Ballad Health for the professional interpretation of radiology imaging through 12/31/2024. Radiology reports are stored on the hospital’s electronic health record.
Medical records, including imaging reports, films and CDs, must be requested from, and to the attention of, Ballad Health Medical Records (not Mountain Empire Radiology), P: 423-431-6440, F: 423.431.3986.